Learning Needs

Customer service is no longer just a nice-to-have – it's the key to survival in today's cutthroat business world. Your customer service impacts your reputation, client retention, and ultimately, your profits. Investing in top-notch customer service training is crucial. This article delves into why it matters and gives you six actionable tips to build a stellar training program. Get ready to transform your team into customer-service superstars!

Online learning or e-learning is the fastest-growing market in the learning and training sector. According to market research by Arizton, the global e-learning market will reach revenues of over $345 Billion during the period 2020-2025 (Source: Arizton, April 2020). E-learning uses information and communication as a learning mode and delivers electronically, using databases and LMSs. But what does LMS mean? Why should we use an LMS? In this blog, we will speak about all this and more.

Wondering why knowing about storyboard examples is essential for instructional designers? If this something of your interest, then you are at right place. Before we dive in the details, let us first begin by understanding the concept of storyboard.

Kirkpatrick evaluation model for training effectiveness is not one-dimensional. Just as we need to utilize multidimensional measures to assess the effectiveness of employee performance, training effectiveness requires attention to several critical aspects of training as well. Are learners putting their learning into practice? Can they transform their knowledge into skill? Is it positively impacting their role in the organization? A 2015 report on workplace training by 24x7 Learning Inc. found that just 11% of the employees can fully use the training in their job. This statistic shows a significant disconnect between what the training organizations offer and what their employees actually need.

Assessing organizational training needs is the diagnostic phase of a training plan and understanding the levels of Training Needs Analysis is a critical step. Identifying gaps in the training program is key to the assessment process.

An evaluation is an in-depth assessment to determine whether a project or program has achieved its objectives or not. It determines the overall outcome of a project. Evaluation is an essential factor in learning and development (L&D) modules. It asks questions like, did all the learners grasp the material? Are they all achieving the objectives of the program? Does the program add value at all? In the past, determining these development programs through evaluation involved pen-and-paper surveys. It was inefficient, expensive, and time-consuming and, at times, did not provide accurate data. But today, we can evaluate learning modules at any time using learning management technology.

WBT meaning WBT stands for Web-Based training. It is also known as Internet-Based Training (IBT). It is online learning for employees who want to upskill at their jobs. In [...]

Virtual instructor-led training, or VILT, is one of the fastest-growing approaches to online learning. Organizations often incorporate VILT as a part of their training strategy for professional development, skills training, and employee onboarding. In this blog, we will speak about virtual instructor-led training that is transforming learning and training programs.

With the increasing number of internet users, more people can access e-learning platforms for learning courses or training programs. Employees worldwide are now using online learning to upskill at their jobs at a faster rate. This has affected the e-learning market. The E-learning market reached revenues of over USD 315 billion in 2021 and is projected to observe a 20% CAGR from 2022 to 2028. But why do employees prefer online training to conventional training programs? The flexibility that online training provides is the answer to this question. Online training comes with options to choose from. Whether the learners choose synchronous learning, which involves face-to-face interaction with the instructor, or asynchronous learning. You might be wondering what the second alternative is that allows you to skip face-to-face interactions. What does asynchronous learning mean exactly? Here we will speak a little about what the term asynchronous learning means and as well as discuss its importance in the modern world.

Online learning or e-learning is the fastest-growing market in the learning and training sector. According to research by Arizton, the global e-learning market will reach revenues of over $345 Billion during the period 2020-2025 (Source: Arizton, April 2020). E-learning uses information and communication as a learning mode and delivers electronically, using databases and LMSs. But what is LMS? Why should we use an LMS? In this blog, we will talk about LMS in brief. Then we will also talk about a free open source LMS.