This case study is about a law enforcement agency in the US and how they adapted instructor-led New-Hire Training Programs into quick and effective microlearning courses.
About the Client
The client is a primary law enforcement agency in the US. They provide the full spectrum of law enforcement services including general public safety, crime management and control, traffic safety, and municipal law enforcement.
They employ over 4000 personnel and has 5 bureaus that manage different operations ranging from enforcing and maintaining law and order to human resources and personnel training.
The client also operates detention facilities, offers air support, conducts search and rescue operations, and deals with special investigations and public safety emergencies.
They’re trusted and relied on by the communities they serve and received over 200,000 public calls for service in 2020-2021 and more than 300,000 emergency 911 calls.
The Relationship
Learning Everest started working with the client when they struck a partnership with us to digitize their new-hire training materials. The project consisted of a course divided into 3 microlearning sections.
The client chose Learning Everest because we were providing our expert eLearning services at a competitive price point within a shorter-than-average timeframe. What made this deal even better was our utmost commitment to maintaining a high quality of work within the timelines we promised.
The Client’s Requirement
The client’s main requirement was to digitize their new-hire training content. This training was previously being delivered in person but the client now wanted to make a shift and adapt it to an e-learning format.
Digitizing their learning materials would allow them to train larger batches of learners in a shorter amount of time as well as save costs and track progress.
The Solution
Since the training’s purpose was smooth onboarding and induction, a positive learner experience was of utmost importance.
Thus, we made it highly interactive, with level 3 interactivities which included:
- Videos
- Branching
- Click and reveal
The overall format of the course was a structured learning experience with menus and sub-menus.
The last section of the course consisted of a thorough assessment with objective-type single and multiple-response questions. The learners had to obtain a minimum passing score on this assessment to successfully complete the course. A score below that would require them to take the training once again.
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