The client is a French packaging, office supplies, and furniture provider. They also offer packaging equipment such as machines, labels, and warehouse apparatus.
The client primarily operates in Europe, where they have a presence in 19 countries. Some of these countries include France, the UK, Germany, Italy, and Switzerland. Their packaging products alone are supplied to over 2 million customers across Europe, making up the bulk of their demand and offerings.
Their packaging products, combined with office supplies and furniture form a massive catalog of 250,000 products. Their revenue is equally massive, at EUR 1.2 billion. The company employs 4500 individuals, has 26 subsidiaries, and operates from 15 distribution centers around Europe.
Their clients are also varied, ranging from multinationals to small and medium enterprises from sectors ranging from distribution to tourism and local community shops.
The client is also dedicated to social and environmental responsibility. They use sustainable materials sourced in an environmentally friendly manner in their products. This dedication also extends to their physical offices, which follow environmental standards to reduce their carbon footprint.
The client approached Learning Everest because they were looking for an experienced eLearning partner who could quickly and affordably design and deliver a simulation-based eLearning course. Based on Learning Everest’s past work on simulation-based learning, they felt confident in choosing it as their eLearning provider and partnered with us for this project.
The client wanted a highly engaging simulation-based course for their internal employees to train them to book issues and generate tickets on “Jira,” a project tracking software. The course was to be an active learning experience, where learners got ample opportunities to practice the process they were learning so that they didn’t make mistakes when using the live software.
Learning Everest developed an interactive simulation-based learning environment using Articulate Storyline 360.
The simulation was built using screenshots from the software. Each step was demonstrated for the learners using a cursor, visual cues such as highlights, and a voiceover so that they could absorb the information using various senses, making it more likely to stick.
After each demonstration, learners were required to carry out the steps they just learned. This was done by utilizing drop-down menus, options, and buttons in the screenshots. In this step of the course, the learners had to pick the correct buttons and options in the simulation to repeat the process or learn from their mistakes, if any were made. For each click the learner made, they were given instant feedback in the form of an audio and visual cue, which let them know if they made the correct choice. In case they picked the wrong selection, they were told what the correct action would have been.
In this way, the course followed an “I do, you see; we do, we learn; you do, I see” framework to teach learners how to navigate and use the program once they would shift to the live version.