Benefits of Process Training

Process training enables organizations to establish standardized practices, improve efficiency, ensure quality, and mitigate risks. It empowers employees, fosters collaboration, and drives continuous improvement, leading to enhanced performance, customer satisfaction, and overall organizational success.

Standardized Workflows

Process training ensures that employees understand and follow standardized workflows. By providing clear guidelines and instructions, organizations can minimize errors, inconsistencies, and variations in work processes.

Training employees on optimized processes helps streamline operations and improve efficiency. By eliminating redundant or unnecessary steps, employees can complete tasks more quickly and effectively, leading to enhanced productivity and reduced waste.

Process training emphasizes the importance of quality standards and best practices. By ensuring that employees are trained on the correct procedures, organizations can maintain consistent quality levels in their products or services.

Proper process training includes educating employees about potential risks and how to mitigate them. This leads to improved safety measures, compliance with regulations, and minimized operational risks, ultimately protecting both employees and the organization.

Process training facilitates knowledge transfer within the organization. As experienced employees retire or move on, well-documented and effectively trained processes ensure that critical knowledge and skills are passed on to new employees, preventing knowledge gaps and enabling smooth succession planning.

Process training often involves cross-functional training, where employees from different departments or teams learn about interconnected processes. This promotes better communication, understanding, and collaboration among teams, leading to more effective coordination and problem-solving.

Providing process training empowers employees by equipping them with the knowledge and skills needed to perform their tasks effectively. This promotes a sense of ownership, autonomy, and confidence, leading to higher job satisfaction and employee engagement.

Process training often includes elements of continuous improvement methodologies such as Lean or Six Sigma. Employees are trained to identify opportunities for process optimization, waste reduction, and efficiency improvements, fostering a culture of continuous improvement within the organization.

Organizations that prioritize process training are better equipped to adapt to changes in technology, market conditions, or customer demands. Employees trained in flexible and adaptable processes can quickly adjust to new requirements, enabling the organization to stay competitive and responsive to evolving needs.

Process training helps organizations identify and eliminate waste, inefficiencies, and unnecessary costs. By optimizing workflows and reducing errors or rework, organizations can save time, resources, and expenses associated with poor processes.

Process Training Solutions We Offer

Interactive, Engaging and Immersive eLearning Courses

To make Process Training effective, interactivity, learner engagement, and immersiveness are crucial. They captivate learners, foster participation, and create an immersive environment, maximizing learning impact.

Microlearning courses, known as nuggeted courses, prove highly effective for smaller concepts in process training. They offer just-in-time learning, delivering targeted knowledge precisely when needed. This approach ensures efficient and timely acquisition of essential information, enhancing the overall effectiveness of the training.

To enhance the effectiveness of Process Training, incorporating gamification can significantly amplify its impact. We leverage popular learner activities and transform them into engaging games, introducing elements such as high scores, leaderboards, badges, and various other interactive features. By infusing gamification into the training, we create a dynamic and immersive learning experience that captivates participants, fosters healthy competition, and enhances knowledge retention and application.

For Process Training, we create relatable scenario-based learning modules. These concise business scenarios provide context for workplace situations and job roles, helping new employees understand practical application.

Millennials, the largest workforce generation, favor short videos. Our interactive and engaging videos can be conveniently accessed on handheld devices, boosting training accessibility and impact for employees.

Process Training

Client Success

The client is a North American family-style pizza chain known for its extra-large 20-inch pizzas. The chain also serves non-alcoholic and alcoholic beverages, popular sides like garlic bread and wings, desserts, salads, etc. Customers can dine in at the restaurant or order in through food delivery services.

The chain has been around since the 1970s and is based in 250+ locations across the US. Their total system sales (TSS) reached a whipping US$254 million in 2022. In 2022 alone, they opened 30 new locations and expressed further plans to expand their presence in local restaurant communities. Given the time they have spent in this industry as well as their expansive reach, the franchise has made its way into the top 10 of notable restaurant chain rankings.

Apart from its extra-large pizzas, the brand is known for its generous toppings that offer a delectable blend of textures and freshly made dough.

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We worked with the client to build bite-sized microlearning modules for their restaurant staff. Over the course of the partnership, we built 20+ microlearning courses of 10 minutes or less that could be consumed within the flow of work.

The client chose Learning Everest because they were looking for high-quality services at a competitive price with a quick turnaround time. Additionally, our experience with other clients from the food and beverage industry and microlearning design and development made us an even more apt choice.

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Being in the food and beverage industry, food quality, hygiene, and the quality of delivery and customer services were of utmost importance to attract and retain customers and stay out of regulatory trouble.

Thus, each process essential to the functioning of an outlet needed to be performed appropriately. Errors on the part of one unit could easily lead to a domino effect and impact the quality of products and services their consumers received.

However, food service outlets are usually fast-paced environments where the entire crew needs to work in collaboration round the clock. Thus, the client wished for a quick and flexible training solution and opted for microlearning.

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First, all the processes involved in receiving, preparing, serving/delivering orders, and ensuring food safety and hygiene were delineated and broken down into clear steps.

Each process was turned into a short and engaging microlearning module that learners would be able to quickly learn from and retain the information.

The maximum duration of these courses was 10 minutes to ensure learning in the flow of work instead of learning that disrupts the flow of work. Each course also had a responsive design, which meant that learners could attend them on their phones, as well.

The content was simple but multimodal and interactive learning strategies were vital to ensure learner engagement and a positive learning experience. We used a mixture of pictures, videos, dynamic text, tabs, checklists, and click-and-reveal interactions to facilitate this.

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