About This Course

Communication is ever-present in human society and the business world is no different. After all, good communication can make or break a business and its reputation.

In today’s globalized business environment, it is common for individuals to interact with people from different cultures in their work lives. Thus, effective communication not only involves good people skills but also multicultural sensitivity and tactfulness.

This course on business communication and multicultural etiquette will enhance learners’ ability to use and interpret verbal and non-verbal communication, smoothly handle introductions and presentations, and help them pick the right form of written communication for different occasions. Additionally, they will become familiar with some common business norms from different cultures, so they are ever ready to greet new co-workers and clients.